Order Processing

  • Some of our products are handmade to order and may require up to five business days before shipping.

  • Orders are processed on business days only. Please note that processing may be delayed during holidays or periods of high order volume.

  • For questions or custom requests, please reach out to us at contact

Payment Methods

We accept the following secure payment methods:

  • Credit Cards (via Stripe)

  • PayPal

  • Google Pay

  • Apple Pay

All transactions are processed securely. Please note that any customs duties or import taxes are the responsibility of the recipient; iDA Leather is not responsible for these or any customs-related delays.

Shipping

  • Domestic Shipping (within your country): Orders are shipped via trusted couriers with tracking. Typical delivery time is 3–5 business days.

  • International Shipping: Orders are shipped via international courier/postal service. Delivery times vary by destination and customs clearance, averaging around 10 business days. Tracking may be limited depending on the destination country.

  • If you need a different shipping method, please contact us. Please note, iDA Leather is not responsible for courier delays or lost parcels.

Returns & Exchanges

  • If your order does not meet your expectations, please contact us within 48 hours of receiving the item.

  • Returns and exchanges are accepted within 14 days of delivery (as confirmed by the courier).

  • Shipping fees are non-refundable.

  • Custom or personalized items (e.g., monogrammed products, special orders) are considered final sale and cannot be returned or exchanged.

Return Conditions:

  • Items must be returned in their original packaging and condition.

  • Products showing signs of wear, damage, or missing packaging will not be eligible for a refund.

  • Once your return is approved, the return address will be provided. We recommend tracked shipping for your return.

Refunds:

  • Refunds are issued to the original payment method.

  • Processing may take 14–30 business days once the return is received.